Questions & Answers

Q. What Is Our Mailing Address?
A. P.O. Box 284, Gardendale, AL 35071

Q. What Does My Rental Price Include?
A. Delivery to your specific event location in the Jefferson County area.
    Any Delivery out of the Jefferson County area is possibly subject to a delivery
    charge depending on the size of the order.

Q. Does Fun Source Deliver Out of State?
A. Yes. Fun Source is available to travel out of state(Southeast) for your event,
    however the minimum order is $1200.00 and it has to be an in week event.
    Sunday through Thursday. Call us for details. In most cases we will work
    something out.

Q. What is the Length of Time for the Rental of Each Piece of Equipment?
A. Pricing is based on an all day rental, not to exceed 8pm. If a pick-up time of later
    than 8pm is needed it must be arranged in advance. Fun Source does have several
    pieces of equipment that are based on an hourly rate. Our customer service rep will
    notify you of this when you call to place your order.

Q. How Do I Make and Confirm My Reservation?
A.Choose the pieces of equipment you would like to have and call the office to check
    the availability for your chosen date. If the equipment is available, reservations
    can be made over the phone. Fun Source requires a 30% retainer fee due within 10 days
    after you place your order to secure your equipment. This retainer fee will be deducted
    from your total bill and the balance is due on delivery. Retainer fees can be mailed to
    Fun Source or we can accept visa/mc. If you would like to pay for your event on
    your credit card, there will be an additional 5% charge to cover all processing fees.

Q.What if I Cancel My Event?
A. Retainer Fees are nonrefundable if you cancel your event. Fun Source will extend a credit
     to you for a future rental. When we receive a retainer fee, it tells us at Fun Source "we want
    the equipment" therefore the equipment is taken out of our inventory for that day and
    can not be re-rented.

Q. What Happens if it Rains the Day of My Event?
A. Most of our equipment can be set inside a gym or rec. center. Fun Source will allow you
     to apply your retainer fee to a future rental or reschedule your current event. However,
     because it is a retainers fee Fun Source requires, that means we hold the equipment for
     your event only and can not refund your fee should you cancel due to rain.

Q. Does Fun Source Have Insurance?
A. Fun Source is fully insured. Proof of insurance can be faxed to your event location
     upon request.

****IMPORTANT  WARNING PLEASE READ*****

Fun Source reserves our specialty items for those customers that book exclusively
from Fun Source Rentals. We will not rent our specialty items to those customers
who rent inflatables from other companies. Should our staff arrive at your location
for set-up and there are inflatables from another company, our specialty items will
not be set-up. In addition, any and all retainer fees or deposits that were paid to Fun
Source will be forfeited by the renter as we have taken your booked equipment out
of our inventory and were not made available to our other customers. NO EXCEPTIONS.
Sorry for the inconvenience.